If you experience any issues with your order, please contact us at support@skinny-minis.com.

Physical Product Returns

Eligible physical products may be returned within 30 days after delivery.

To qualify for a return:

• Products must be unused and in the same condition received

• Minis must remain attached to their sheets

• Products must not show signs of assembly, damage, or heavy wear

• Proof of purchase is required

If the item has opened packaging, missing components, or possible damage, contact support with photos or an unpacking video for review. These situations are handled case-by-case.

Items returned without first contacting support will not be accepted.

GMTK Subscription Orders

GMTK subscription orders may be canceled and fully refunded only before tracking has been generated.

Once tracking has been generated, the order is considered fulfilled and is no longer eligible for cancellation or direct refund. Customers may still request a return after receiving the package.

If a customer forgets to cancel before renewal:

• future renewals can still be canceled immediately,

• but fulfilled orders are not automatically refundable.

If the order is still processing and tracking has not yet been generated, cancellation requests are reviewed case-by-case depending on fulfillment status.

Duplicate Orders

If a customer accidentally places a duplicate order, we may cancel and refund the duplicate order if tracking has not yet been generated.

Once the order has shipped, standard return procedures apply.

Damaged, Missing, or Incorrect Items

Inspect your order immediately upon arrival.

If your order arrives:

• damaged,

• incomplete,

• or incorrect,

please contact support with photos and/or an unpacking video.

Depending on the situation, we may provide:

• replacement items,

• partial refunds,

• full refunds,

• or store credit.

Resolutions depend on inventory availability, order value, and issue severity.

Return Shipping Costs

If the issue was caused by customer error or preference: customer is responsible for return shipping costs.

If the issue was caused by our fulfillment or warehouse error: we cover replacement or refund-related shipping costs.

Shipping Fee Refunds

If an order is canceled before fulfillment and before tracking has been generated: the full order amount, including shipping fees, may be refunded.

If the order has already shipped: original shipping fees are non-refundable.

If the issue was caused by our fulfillment error: original shipping fees may be refunded.

Lost Return Shipments

If the customer arranged and paid for the return shipment: the customer is responsible for filing claims with their courier if the package is lost or damaged during transit.

Customers are strongly encouraged to:

• use tracked shipping services,

• retain shipment receipts,

• and keep tracking information until the return process is complete.

Incorrect Addresses & Returned Packages

Customers are responsible for ensuring shipping addresses are accurate before placing orders or renewing subscriptions.

If a package is returned due to customer address error: reshipping fees may apply.

If the issue resulted from our system or fulfillment process: no reshipping fee will be charged.

Refused Deliveries

If a customer refuses delivery after shipment:

• product refunds may still be possible after the package is returned and inspected,

• however original shipping fees and additional handling fees may not be refundable.

International Orders, Customs & Duties

Customers are responsible for:

• customs duties,

• import taxes,

• and local carrier fees charged by their country.

Orders refused or abandoned due to unpaid customs fees may not qualify for refund.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned items are received and inspected.

Banks and payment providers may require additional processing time before funds appear in the customer account.